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What type of presales support does your company offer? Print E-mail

Why it Matters: Defining needs, writing an RFP and identifying potential tracking technologies can be an arduous task.  A well staffed, well managed company should have the resources to help reduce your burden.  The ability and willingness of a company to invest time in the presales arena demonstrates commitment and a high value on customer service.

DMS Answer: True to our mission to help first responders ‘do more’, DM Solutions does everything possible to help you save time, minimize headaches, and get the job done. 

The first step in the presales process is to define your needs and write an RFP. Available to help, the DM Solutions team can answer technical questions, offer general industry information, and help you refine requirements. With support from industry veterans like DMS, you will be better positioned to write an effective RFP, and more likely to define requirements accurately the first time around. 

The next step in the pre-sales process is to ‘try before you buy’.   Depending upon your needs and project size, DMS offers two ‘try before you buy options’.

Option One: Product Demo – for hands on experience with FirstTrak simply give us a call and staff person will arrange a one-on-one demonstration of the product.  Our staff will walk you through a live, online demo from the comfort of your office. Appropriate for ‘out-of-the-box’ solutions and small scale projects.

Option Two: Exercise Support – for a working look at FirstTrak, DMS supports some organizations by offering a pre-purchase exercise. This allows you to get an up close look at the value of our software, our team, and our project management skills.

 
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